We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction Responsibilities
• Effectively manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers Requirements
• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritise, and manage time effectively
• High school degree
Qualifications
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Must be organized and conscientious
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Responsible and proven ability to maintain scheduling commitments
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Familiarity with medical industry helpful but not required
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Must be comfortable in a team atmosphere
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Ability to thrive in a fast-paced environment
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Must have the ability to read and comprehend instructions and information and have good verbal communication skills
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Have superior customer service skills and a positive attitude
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Seeks to resolve any problems with diplomacy and integrity with internal and external customers
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Must be familiar with basic computer programs, email, and office equipment
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Must have a valid driver's license and dependable transportation
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Background check, drug screen, and a valid driver’s license are required
