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Job Summary
The Orthopedic Center at Boston Children's Hospital is one of the largest and most experienced pediatric orthopedic centers in the world. With a long history of excellence and innovation and a team of clinicians and researchers at the forefront of orthopedic research and care, it's no surprise that Boston Children's is home to many firsts in orthopedic treatment. Each year, our staff attends to more than 100,000 patient visits, and performs more than 6,000 surgical procedures. We are also the founders of the first pediatrics sports medicine clinic in the nation and leaders in research-based sports injury prevention with 40,000 patient visits every year.

We seek a Scheduling Coordinator who exemplifies the highest values of respect, inclusivity, teamwork, and kindness. We are looking for someone with strong customer service, highly organized, dependable, who is self-driven and motivated to improve the patient experience in the healthcare field and able to handle multiple priorities. We are seeking someone with the ability to work well independently and within a team, who is flexible and can thrive in a hybrid environment. We offer a supportive environment with potential for growth from within and plenty of learning opportunities!

The Scheduling Coordinator I will work in the fast-paced Orthopedic and Sports Medicine call center. Primary job duties include, speaking to providers, families and insurance companies, registering and scheduling appointments, sending patient messages to provider teams, directing callers to appropriate resources and more!

The Scheduling Coordinator I will be responsible for:

• Scheduling appointments and procedures. Responding to patient concerns and needs, offering possible appointment options such as location and time. Entering appropriate information in hospital IT systems and coordinating care with interpreter services, when necessary
• Collecting, verifying, recording and processing patient demographics, insurance/payment and referral information required for patient appointments in accordance with HIPAA approved procedures. Entering the correct CPT codes to describe examinations and ICD-9/10 codes to facilitate the authorization process
• Screening patient for potential contraindications for examination and/or location according to area needs, escalating questions and issues appropriately. Accurately filling out paper and/or electronic screening forms, when necessary
• Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assistance within scope of knowledge and authority
• Working with others to promote and encourage each person's contribution. Providing exceptional care, exceptional service
• Performing other duties as needed

To qualify, you must have:

• High School Diploma/GED required.
• Previous customer service or administrative experience preferred
• Analytical skills and judgment to interpret data and take appropriate action in circumstances and situations that vary. Contributing to a supportive team environment within and between other departments and organizations
• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• Strong attention to details, commitment to excellence and strong planning and organizational skills, using time efficiently and prioritizing and coordinating tasks appropriately

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

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