The Indiana University Athletics Ticket Operations oversees all ticketing functions for varsity sports and special events to students, faculty, alumni, donors, and the general public. Representing 24 sports here at Indiana University, Ticket Operations provides services for Football, Men's Basketball, Women's Basketball, Volleyball, Men's Soccer, and Baseball, with special events including but not limited to the Varsity Club and Junior Hoosier Kids Club.
This position performs administrative duties in support of a department's advertising/sales functions.
Work focuses on advertising contracts and agreements and/or sales of catering, tickets, or other products or services of the university.
Responds to customer inquiries and may assist with providing quotes, terms and conditions, and drafting contracts.
Handles routine and complex customer issues within prescribed procedures.
Distributes bills and contracts, processes payments, and distributes funds to appropriate account.
Processes documents into the appropriate university database and verifies that information is correct. Prepares reports of advertising and sales figures.
Regularly conveys various product/service and/or advertising options to potential customers and answers questions about policies and procedures.
Maximizes revenue by creating relationships via inbound and outbound phone calls, identifying and targeting sales opportunities including face-to-face meetings as appropriate, accounting executive for assigned football season ticket holders, promoting and selling game day hospitality tents, promotion of student ticket sales for football and men's basketball, utilization of Salesforce CRM for data collection, and research and development of game day themes for football and men's basketball.
High school diploma or GED and four years of experience in a related field.
Combinations of education and related experience may be considered.
Proficient communication skills. Maintains a high degree of professionalism. Demonstrated time management and priority setting skills. Demonstrates a high commitment to quality. Possesses flexibility to work in a fast paced, dynamic environment. Highly thorough and dependable. Possesses a high degree of initiative. Ability to build strong customer relationships.
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Beginning with the fall 2021 semester, all Indiana University students, faculty, and staff will be required to be fully vaccinated for COVID-19 as a condition of enrollment / employment.To learn more about this requirement, view ourCOVID-19 vaccine information page .
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at firstname.lastname@example.org or by visiting IUPD.
About Indiana University Purdue University Indianpolis - IUPUI
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.