The team is seeking passionate, hard-working and dedicated sports professionals with the self-motivation and desire to excel in the sports industry. The primary focus will be on selling tickets for football, menâs and womenâs basketball, menâs and womenâs volleyball, soccer and baseball.Â This individual will conduct research, develop lead lists and work at a number of the different sporting events.Â Account Executives will be provided with some leads, but are also responsible for seeking new business, through web research, client referrals, cold-calling, etc.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Call past ticket buyers to try and sell them ticket packages for football, menâs and womenâs basketball, menâs and womenâs volleyball, soccer and baseball.
Generate new group sales by targeting and developing relationships with organizations within Southern California.
Make sales calls to youth and adult sport and recreation leaders, coaches, and team parents.
Service, renew, up-sell, and cross-sell current group and season accounts.
Conduct internet research to generate new lead lists.
Responsible for servicing a portfolio of Trojan Athletic Fund (TAF) members that will be assigned to an annual touchpoint program.
Be proficient in all USC packages including full season seats, partial plans, luxury seating, and other special events.
Full participation in extensive inbound/outbound call campaigns including meeting large new outbound call requirements.
Perform âgame dayâ responsibilities, including acting as customer service greeters and working ticket sales booths.
Assist with creative development for production of sales materials including flyers, brochures, and other support material.
Other duties as assigned by Assistant Athletic Director.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Highly motivated, naturally aggressive, with a positive attitude.
Sales experience preferred, sports sales experience a plus.
Exemplary self-discipline, professionalism, pride and work ethic.
Outstanding listening, written, and verbal communication skills.
Committed to personal integrity and team oriented.
Detail oriented with ability to multi-task effectively and with a sense of urgency, sometimes under a high level of stress.
Excellent organizational and time management skills.
Creativity and ability to see ideas through to successful execution.
Enthusiasm for and/or experience in professional sports sales and/or service.
Thoroughness and attention to detail.
Compliance with organizational directives.
Flexible hours required: working evenings/nights, weekends and holidays.
QUALIFICATIONS, EDUCATION, FORMAL TRAINING, AND EXPERIENCE
Experience and training in Paciolan or other Customer Relations Management system a plus.
High proficiency in Microsoft Word, Microsoft Excel, Internet use, and other basic computer usage.
Familiarity with basic tenets of sales and customer service, sports industry specific a plus.
Bilingual in English and Spanish a plus.
Licenses or certificates â none specifically required.
Grooming â employee must maintain a neat, clean and well-groomed appearance. Good hygiene & professional appearance required.Â Business casual attire in office and during events.Â Employees may be required to wear USC Athletics attire when representing USC in public.
Work Environment â at times the noise level may be loud (especially during games)
Attach a statement that describes your potential contributions to excellence through diversity, equity, and inclusion in the workplace/learning environment.
Minimum Education: High school or equivalentMinimum Experience: 0 - 6 monthsMinimum Field of Expertise: Exceptional communications, customer service, and organizational skills. Demonstrated strong interpersonal skills to deal effectively and tactfully with people at all levels. General knowledge of sports and sporting events.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.