We are seeking energetic and reliable professionals to join our team as Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for customers’ product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
? Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. ? Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. ? Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. ? Building lasting relationships with clients and other call center team members based on trust and reliability. ? Utilizing software, databases, scripts, and tools appropriately. ? Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. ? Making sales or recommendations for products or services that may better suit client needs. ? Taking part in training and other learning opportunities to expand knowledge of company and position. ? Adhering to all company policies and procedures.
General Duties -Demonstrated customer-focused, service -Successfully achieve performance goals. -Maintains best practices and policies. -Answer incoming calls from current customer base and take the extra mile to engage customer to ensure customer specification ordered is accurate to the need -Communicate internally all necessary customer requests/changes, usage patterns, service issues etc. -Understand and support customer needs creating ongoing customer relationship -Ongoing research and knowledge of company products offered to optimize customer satisfaction
QUALIFICATIONS -Minimum of High School diploma or GED educational background. -Dependable, punctual, and reliable are a must for the position -Proven customer service or client services support -Meet all accuracy standards and service observation (quality monitoring of calls) -Strong phone contact and active listen skill, written and verbal communication skills are essential -Attention to detail -Must be able to work in the US
Requirements: ? High School Diploma or equivalent. ? More education or experience may be preferred. ? Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. ? Understanding of company products, services, and policies. ? Proficiency with computers, especially with CRM software, and strong typing skills. ? Ability to ask prying questions and diffuse tense situations. ? Strong time management and decision-making skills. ? Adaptability and accountability.
About Joseph Higginbotham
My Name is Joseph Higginbotham responsible for managing construction engineering and inspection (CE&I) for Alabama Department of Transportation (ALDOT) construction projects, civil engineering site design, topographic and boundary surveys, construction staking and layout for contractors, 3D modeling for civil construction, and utility testing for new water and sewer utilities.