Being part of the Trojan Family means belonging to an amazing international community that reaches beyond cities, industries, and time. Owned and operated by USC, the USC Bookstores embrace talent, nurture skills, and support ambition! A thriving retail organization with nine physical locations, a booming online presence, and over $35 million in annual sales, USC Bookstores are dedicated to creating the Best USC Experience. The Best USC Experience means outstanding customer service, excellent products, and a great place to work. We are committed to USC students, staff, faculty, and fans whether theyâre on campus or on the other side of the planet. Do you want to be part of a team that encourages growth, creativity, and connects you to the long-term career that youâve been looking for? Join the Trojan Family at USC Bookstores!
We are seeking aÂ Customer Services RepresentativeÂ to join our rapidly growing team.
If you enjoy interacting with and helping guests, join us today! Our Customer Services Representative is the first point of contact for our students, faculty, staff, parents, and guests. As a member of the Bookstore team, you will take pride in providing the best customer service and maintaining the Universityâs high standards for excellence.Â Our team keeps the work environment positive and friendly, so that we can always greet our guests with a smile.
Provide customer service to students, faculty, staff, and external customers. Meet customer needs, offer options, resolve problems, and follow up with customers. Ensure full customer satisfaction without unnecessarily referring customer to other staff members. Maintain friendly, helpful demeanor.
Provide information regarding policies and procedures, terms, and programs relating to service area for students, parents, faculty, administrators, staff, and outside customers.
Use information systems to input data, maintain databases, perform research for projects or issues, and generate reports.
Study and maintain currency with all applicable policies and procedures, contracts, and related legal issues.
Process applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork. Maintain quality/quantity standards. Verify contracts or forms for completeness and accuracy of information. Update and maintain all necessary records and/or logs.
Represent department to students, parents, faculty, administrators, staff, and other outside customers. May act as representative for department at internal committee meetings such as Customer Service Planning Group. Make formal presentations as assigned.
Train, schedule, assign, and prioritize workloads. Interpret operating policies and procedures. Ensure timely completion of departmentâs work. May lead student workers.
Notify appropriate personnel in the event of an emergency. Maintain complete and accurate records of all student-or staff-related safety incidents.
Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.
Education: High School Diploma.
Experience: 1 year.
Experience in a fast-paced customer service environment.
Ability to communicate effectively in English.
Presents oneself professionally, in line with higher education environment.
What We Prefer:
2 years of experience.
Demonstrated customer service skills.
Ability to oversee student, temporary, and/or resource workers.
The Trojan Family Rewards:
We pride ourselves in creating theÂ BESTÂ USCÂ EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including:
Benefits:Â Â dental and vision plans, tuition assistance for our employees and their families, paid time off, flexible spending accounts, 2:1 retirement plan contributions, child care centers and up to $50,000 housing subsidy. And because we are a qualifying public service organization, you may qualify for Public Service Loan Forgiveness (PSLF) for educational loans. Donât believe us? VisitÂ benefits.usc.edu.
Perks:Â discounts toÂ USCÂ sporting events,Â USCÂ Bookstores, wireless plans, travel, accommodations, and local entertainment.Â
Career Growth:Â We are the largest private employer in Los Angeles offering tremendous development opportunities in multiple fields and industries. The Trojan Network connects current and previous members of the Trojan family to create an endless professional network.
This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!
As an equal opportunity employer,Â USCÂ values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.
USCÂ has great minds that transform the world with their talents and research. Will you be one? Join us!
Minimum Education:High School or equivalentCombined experience/education as substitute for minimum educationMinimum Experience:1 YearCombined education/experience as substitute for minimum experienceMinimum Field of Expertise:Customer service
Internal Number: REQ20081124
USC’s Viterbi School of Engineering has been one of the economic engines in Southern California and a vital hub in the California economy. The technical innovations and ideas generated by the Viterbi faculty and research community have resulted in countless innovations, many becoming the foundations for new companies, products and services. The thousands of students graduating each year bring new ideas and vitality to companies in California and beyond. With an annual research budget exceeding $205M each year, more than 46 research centers and institutes, more than 180 faculty members, 7,800 students and over 60,000 impassioned alumni world-wide, the Viterbi School is addressing some of the world’s great challenges.