The Office of the University Registrar, as part of the Enrollment Management Team, manages information systems, maintains students’ academic records and provides educational support services for the University community.
Under the limited supervision of the Sr. Associate Registrar, the Academic Records Assistant II provides direct support, represents the University and interacts with the public through both in-person and telephone consultations and contact. Answers questions and interprets inquiries to resolve problems for students, parents, alums and other administrative offices. The Academic Records Assistant II is often the first point of contact for constituents inquiring or visiting the Registrar’s Office.
• Front Desk
o Provide in person assistance to students/faculty/staff/general public regarding Registrar issues, including ordering transcripts, transfer credit forms/information, registration problems. o Registrar’s Office liaison to Enrollment Services staff regarding phone/email inquiries not able to be escalated to other Registrar staff. Provides quality control oversight of Contact Center responses and follows-up with Enrollment Services staff; Acts as point-of-contact for Registrar’s staff regarding customer service concerns/issues. o Set PINs/passwords for current and former students. o Maintain policies and procedures manual for the Front Desk. o Contact for Notary/Apostille requests.
• Enrollment Verification o Verify degrees and attendance each day through the National Student Clearinghouse - by phone and email while upholding FERPA law. o Produce official degree letters and verification of enrollment letters. o Instruct the student population how to print their enrollment verification and good student discounts on UDSIS. o Verify degree and attendance forms for the military, insurance companies and scholarship organizations. o Assist federal investigators with in-person background checks. o Complete the team club sport rosters for eligibility purposes.
• Supervise Student Workers o Hire, train, schedule, and supervise student workers. o Create and post student worker schedules on UDARE, updating at least monthly.
• Residency Reclassification o Receive residency reclassification applications and documentation, research additional documentation, request missing information, and compile individual packets for review. o Respond to inquiries from students and parents. o Coordinate appeals committee meetings, create agendas, and compile files for committee review. o Send all communications to applicants and adjust residency status in UDSIS, as needed. o Initiate residency audits once per year. o Manage files and maintain records retention schedule on a yearly basis.
• General o Serves as back-up for updating social security numbers, name changes, and birthdates in UDSIS system. o Assists with transfer credit processing during peak times. o Provide excellent customer service o Perform other duties as necessary; work cooperatively in a team-centered environment.
• High school diploma or GED and two to three years of experience in an administrative clerical position. • Broad knowledge of University systems, policies and procedures as well as applicable federal and state regulations preferred. • Ability to organize, review, analyze and interpret data. • Ability to make independent decisions in keeping with level of the position. • Excellent computer skills; experience with Outlook, Word, Excel and Access preferred. • Experience with Oracle - People Soft/Student Information Systems (UDSIS) preferred. • Ability to work independently, to manage and adhere to tight deadlines and handle multiple tasks simultaneously; effective problem-solving skills; attention to detail required. • Ability to communicate effectively and interact well with people of all ages and diverse backgrounds.
• Higher education customer-service experience and working knowledge of transfer credit highly preferred.
Internal Number: 494552
About University of Delaware
The University of Delaware has a great tradition of excellence, from our roots extending back to a small private academy started in 1743, to the research-intensive, technologically advanced institution of today. Our alumni tell our story of achievement, from our first class, which included three signers of the Declaration of Independence and one signer of the U.S. Constitution, to the more than 154,000 living Blue Hens who are making vital contributions to the world. Vice President Joseph R. Biden Jr. and his wife, Jill, are both UD alumni. The University received its charter from the State of Delaware in 1833 and was designated one of the nation’s historic Land Grant colleges in 1867. Today, UD is a Land Grant, Sea Grant and Space Grant institution. The Carnegie Foundation for the Advancement of Teaching classifies UD as a research university with very high research activity—a designation accorded less than 3 percent of U.S. colleges and universities. UD ranks among the nation’s top 100 universities in federal R&D support for science and engineering. A state-assisted, privately governed institution, UD offers a broad range of degree programs: 3 associate programs, 147 bachelor’s p...rograms, 119 master's programs, 54 doctoral programs, and 15 dual graduate programs through our seven colleges and in collaboration with more than 70 research centers. Our student body encompasses more than 17,000 undergraduates, more than 3,600 graduate students and nearly 800 students in professional and continuing studies from across the country and around the globe. Our distinguished faculty includes internationally known authors, scientists and artists, among them a Nobel laureate, Guggenheim and Fulbright fellows, and members of the National Academy of Sciences, National Academy of Engineering and the American Association for the Advancement of Science. State-of-the-art facilities support UD's academic and public service activities. Our 146-foot coastal research vessel, Hugh R. Sharp—the most advanced in the U.S.—helps scientists across the region explore the sea. World-class figure skaters train at our High Performance Figure Skating Center. Partnerships with Nemours/A. I. du Pont Hospital for Children, Christiana Care and Thomas Jefferson University; the U.S. Army; Winterthur; Longwood Gardens and Hagley Museum offer unparalleled experiences in health sciences, defense research, art conservation, horticulture and history. The University is now transforming a 272-acre parcel, the site of a former auto assembly plant, into the Science, Technology and Advanced Research (STAR) Campus. Distinguished speaker series, symposia, 21 intercollegiate athletics programs and numerous intramural and club sports, more than 300 student organizations, concerts, exhibits and other arts and cultural activities enrich campus life.Thomas Jefferson once described Delaware as a "jewel" among states due to its strategic location on the East Coast, halfway between Washington, D.C., and New York City. Today, however, the location of Delaware's flagship university increasingly is invoked as "halfway between Los Angeles and London."In addition to our Georgian-inspired main campus in Newark, Del., UD has locations across the state--in Wilmington, Dover, Georgetown and Lewes. A thriving study-abroad program and expanding international partnerships further enhance our students' education as global citizens. We invite you to visit our campus or take our virtual tour today! http://video.realviewtv.com/education/udel/