Department: Graduate Admission School of Education
The Graduate Admission Assistant reports to the Associate Director of Graduate Admission, School of Education and is a member of the graduate admission staff. This position serves as a liaison to prospective students, applicants, and admitted student s. The role is charged with fostering effective correspondence with faculty, will respond to prospective students’ inquiries both on and off campus, and serve as the front-line for applicant services, application review, and communication in The Office of Graduate Admission, School of Education.
Front line customer services representative for student inquiries and applicants. Must answer phone and emails consistently and follow up between 24-48 hours.
Describe program opportunities with prospective students and coordinate recruitment events or attend them on behalf of SOE Graduate Admission. Record feedback about events for future assessment.
Communication to student applicants regarding the status of their application. Calculate student undergraduate GPA and other application requirements needed for review and decision.
Deliver drip mail campaigns
Deliver ADHOC Reports as requested.
Record student application status in Banner, Hyperion, Workflow and SLATE products
Knowledge of operations products and processor task list in absence of Admission Coordinator.
Maintain coordination with faculty about student application status and program updates.
Supports the admission department at events, including occasional evening and weekend events.
Performs other duties as assigned.
1-3 years related experience, preferably 5 years
High School Diploma (Bachelor's degree preferred)
Must be organized
Ability to Multi task
Ability to work alone and with others
Excellent customer service skills
Knowledge in Banner, Workflow, EFC, Recruit, Excel
Previous administrative experience preferred in this area.
St. John’s offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce. Along with exceptional benefits such as medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, faculty and staff can also enjoy St. John’s performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events.
I understand that any offer of employment is subject to receipt by St. John’s University of satisfactory references, verification of employment and education.
St. John’s University is an Equal Opportunity Employer and encourages applications from women and minorities. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law.
Internal Number: 218366
About St. John's University
St. John's University is Catholic, Vincentian and Metropolitan. We are committed to attracting, motivating, and retaining a highly qualified and diverse workforce to support our mission of academic excellence and the pursuit of wisdom. Known for over 100 years of proud athletic tradition, our Big East excitement keeps Red Storm fans cheering. Ranked among America's top universities by The Princeton Review, St. John's University educates leaders for today's global society through quality academics, high-tech resources and an expanding international presence. With 1,500 Faculty and 1,400 Administrators/Staff, St. John's is a leading Catholic University in the Vincentian tradition, dedicated to making a positive difference in people's lives through active engagement in issues of energy and resource conservation, social justice and global citizenship. These values enhance the academic experience of more than 20,000 undergraduate and graduate students on three residential New York City campuses in Queens, Staten Island and Manhattan; a graduate center in Oakdale, NY; an international campus in Paris, France and Rome, Italy; and learning centers in other locations worldwide.