Serves as a member of the ticket office team that is committed to excellence and advancing the Department of Athletics through its strategic plan; manages ticketing operations for non-athletic/special events including concerts, family shows, assigned Ohio High School Athletic Association events, and any assigned sports; responsible for the development of seating manifests, ticket pricing and seating configurations, as well as the programming and modification of all computerized ticket information through communication with facility staff, promoters and ticketing providers; coordinates information distribution, inventory management, ticket order fulfillment and processing, financial reporting, and ticket settlements; collaborates with other department areas on assigned events to coordinate ticketing needs for sales, marketing, promotions and event operations; works with ticket office administrative staff to ensure appropriate staffing at events, and assists with resolving customer issues and concerns via established ticket office policies and customer service procedures; assists in the overall management of the ticket office and performs other related duties as assigned; this position works in a fast-paced, creative and collaborative team environment where change is embraced and innovation is encouraged.
Bachelor’s degree, or an equivalent combination of education and experience; experience in ticketing operations, customer service, and supervision of part-time staff; two years of operational experience with Ticketmaster Host, Ticketmaster ONE, Event Management Tool (EMT) and AccessManager; strong organizational skills and ability to work extended hours including evenings and weekends.
Operational knowledge of Ticketmaster Archtics ticketing system and ticket office experience in a multi-purpose event facility.
Target Salary: $47,500.00 - $52,000.00 Annually
Job Category: Administrative and Professional
Job Appointment (FTE%):
The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or identity, national origin, disability status, and protected veteran status.
The Ohio State University is a dynamic community of diverse resources, where opportunity thrives and where individuals transform themselves and the world. Founded in 1870, Ohio State is a world-class public research university and the leading comprehensive teaching and research institution in the state of Ohio. With more than 63,000 students (including 57,000 in Columbus), the Wexner Medical Cente...r, 14 colleges, 80 centers and 175 majors, the university offers its students tremendous breadth and depth of opportunity in the liberal arts, the sciences and the professions.