Duties: Ticket office operational support - 30% • Work cooperatively with ticket manager with group ticket sales and delivery. • Works cooperatively with ticket manager with season ticket account renewal. • Cooperatively work with ticket manager on season ticket renewal/sales/reseating. • Assist with ticket packing and secondary invoicing. • Support of everyday ticketing, process comp tickets and provide customer service. • Answer incoming phone calls, assist callers with ticketing needs. • Work ticket window on campus during regular business hours as needed. • Work ticket window on game day both on campus and at secondary ticket window locations as scheduled. • Game day support for all sports as scheduled to include will call representation. • Works cooperatively with ticket manager on sales calls to current and prospective clients to secure ticket sales including follow-up to resolve questions, or resolve problems. • Create and monitor player guest site and forms for all Division 1 and 2 sports that are ticketed. • Monitor shopping carts for the Fall Fling and golf outings for baseball and football. • Create student season on Ticketmaster. • Adhering to NCAA and conference guidelines.
Ticket office financial support - 70% • Provide lead on open/close of the ticket office daily. • Depositing/reconciliation of ticket receipts to Archtics and Host Ticketmaster, also camp funds, auction income, away hockey tickets, Bulldog buddies, Fall Fling, Golf outings, Dinner w/champs, Pop sales, equipment sales, programs, chuck a puck, tailgating, Hall of Fame, UA purchases, and One Voice donations. • Utilize University financial reports and Ticketmaster for auditing and reporting. • Order/return change funds for events. • Reconcile Athletic spreadsheets for ticket sales gate revenue to Ticketmaster. • PCI Manager. Credit card compliance. • Apply payments to season ticket holder account. • Reconcile premium seat/club donations to Foundation OMS. • Reconcile bank statements. Two Wells Fargo account, Chase payment Tech, and American Express to sales in Ticketmaster and also to Peoplesoft. • Process all refunds for athletic events and camps. • Collection on all unbalanced accounts. • Reconcile camp revenue to rosters for camps. • Audit Hall of Fame,Fall Fling,and Golf outings.
Required Qualifications: High School Diploma/GED and five years of related experience to include project management. Coursework in a related field may substitute for some years of experience. Additional skills and knowledge may be required of individual positions.