Rutgers, The State University of New Jersey, is seeking an Assistant Athletic Director – Ticketing & Data Analytics for The Rutgers Division of Intercollegiate Athletics. This position is responsible for the overall organization of the Athletic Ticket Office and ticket sales partnership activities, which also includes directing daily and game operations for all Rutgers ticketed sports, high school, NCAA and other outside events hosted by Rutgers University.
Among the key duties of this position are the following:
Trains and manages ticket staff on importance of customer service regarding ticketing and donor relations.
Maintains Paciolan automated ticketing system, including Evenue online ticketing.
Executes sales action plans in coordination with outsourced ticket sales provider.
Manages CRM and data warehouse systems and processes.
Directs event operations for ticket office.
Works with Development to manage the priority point system, as well as elevate annual fund performance.
Analyze the secondary market and develop variable pricing standards to maximize revenue.
Minimum Education and Experience:
Requires a bachelor's degree preferably in Business, Communications, Marketing or related field or an equivalent combination of education and/or experience.
Also requires a minimum of 5 years of experience in ticket sales or data analytics, preferably in collegiate athletics or elsewhere in the sports industry.
Required Knowledge, Skills, and Abilities:
Ability to work nights and weekends.
Must possess excellent organizational, communication and public relations skills.
Must have supervisory leadership experience.
Must be computer literate, and possess and retain a valid driver's license.
Experience with Paciolan ticketing software, CRM solutions, data warehouse management, Tableau dashboards, and other related platforms preferred
Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was ...at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.